Last updated: October 9, 2026

This Shipping Policy explains how Zenwoodart sends orders placed at zenwoodart.com. Questions can be sent to support@zenwoodart.com. We usually reply within 48 hours.

Cost and delivery estimate

The shipping cost, and any delivery estimate shown by checkout, appear before you pay. We do not add a shipping charge after checkout.

A delivery estimate is not a guaranteed delivery date. Carrier delays, local holidays, and customs checks can change the arrival time.

Handmade orders

Bracelets are handmade, so preparation time is not the same for every order. We email you when the order ships. If an order needs more time before it can ship, we email you first.

Tracking

When the carrier provides a tracking number, we email it to the address on the order. Some parcels are not trackable until the carrier scans them.

Customs and import charges

An international order may be charged customs duties, taxes, or import fees by the destination country. Those charges are your responsibility unless checkout states that they are included. We do not set those fees and cannot refund them.

Shipping address

Please check the shipping address at checkout. Email us if it needs a correction. We can change it only before the order has shipped. We are not responsible for delay or loss caused by an incomplete or incorrect address entered at checkout.

Lost or delayed parcels

If tracking has stopped updating, or tracking says delivered and you did not receive the parcel, email us with your order number. We will check with the carrier and tell you the next step.