SHIPPING POLICY
Last Updated: October 12, 2026

This Shipping Policy explains how orders placed through zenwoodart are processed, shipped, tracked, and delivered.

1. Shipping Destinations

zenwoodart ships to the countries and regions currently available at checkout.

Shipping availability may vary depending on the destination, product, carrier, or applicable shipping restrictions. If we are unable to ship an order to the address provided, we will contact the customer and issue a refund for the affected order.

2. Order Processing

Most orders are processed within 3–5 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. Customized, made-to-order, or high-volume orders may require additional processing time when stated on the relevant product page.

Processing time is separate from shipping time. Receiving an order confirmation does not mean that the order has already been dispatched.

3. Estimated Delivery Time

Most international orders are estimated to arrive within 7–15 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, customs processing, local carrier operations, public holidays, peak shopping periods, weather, or other circumstances outside our reasonable control.

A shipment that is still moving through the carrier network is not automatically considered lost merely because it has exceeded the estimated delivery time.

4. Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout before payment is completed.

Free or discounted shipping applies only when it is specifically displayed at checkout or included in an active promotion.

5. Tracking Information

Once an order has been dispatched, tracking information will normally be sent to the email address provided at checkout.

Please allow 3–5 business days for tracking information to begin updating.

International shipments may be transferred to a local delivery carrier after arriving in the destination country. In some cases, an additional local tracking number may be created. The original tracking page may continue to show shipment updates or provide access to the local tracking information.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated as included at checkout, these charges are the responsibility of the customer and are not collected or controlled by Rinleaf.

Customs processing may cause additional delays. Zenwoodart cannot guarantee how long local customs authorities will take to release a shipment.

7. Shipping Addresses and Address Changes

Customers are solely responsible for providing a complete and accurate shipping address at checkout, including the recipient’s full name, street address, apartment or unit number, city, state or province, postal code, country, and a valid contact number where required.

Please carefully review your shipping information before completing your order.

If you notice an address error, contact support@zenwoodart.com immediately. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

To the maximum extent permitted by applicable law, zenwoodart is not responsible for delivery failure, loss, return, disposal, or destruction caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

An order is not eligible for a refund or free replacement solely because it could not be delivered due to address information provided incorrectly by the customer.

This limitation does not apply when the shipping error was caused by zenwoodart or our fulfillment partner.

8. Packages Returned Because of Customer-Provided Address Errors

International packages that cannot be delivered may be returned to an overseas return facility rather than directly to Zenwoodart.

Because these facilities process a high volume of returned packages, an individual package may not be retrievable, identifiable, or available for reshipment. Depending on the carrier’s or warehouse’s return-handling procedures, the package may be abandoned, disposed of, or destroyed.

If a package is returned, lost, disposed of, or destroyed because the customer provided an incorrect or incomplete address, Zenwoodart is not responsible for refunding or replacing the order, except where required by applicable law.

If the returned package can be successfully located and recovered, any reshipment will require the customer to pay the actual return handling and reshipping costs.

At our discretion, zenwoodart may offer a one-time replacement product without charging the customer a second time for the product itself. In that case, the customer will still be responsible for the appli