Frequently Asked Questions
How long does the scent last?
A: Designed for long-term wear, the natural botanical aroma is activated by your body heat and deepens over time. With proper care, the scent easily lasts for over 10 years.
Are the beads fragile?
A: Not at all. Thanks to our premium Nanmu sticky powder-a powerful natural binder-the fully dried beads become incredibly solid, featuring a hardness similar to natural wood or stone.
How do I choose the correct wrist size for my bracelet?
Measure the circumference of your wrist snugly just above the wrist bone with a soft measuring tape. For a relaxed fit, add 1 cm (0.4 in). Our bracelets are hand-strung on premium high-elastic silicone cord, comfortably accommodating wrist sizes from 14 cm to 18 cm (5.5–7.1 in).
Are the beads waterproof?
A: They are highly water-resistant for daily wear. To keep the beads 100% natural and breathable, we use a traditional beeswax polish instead of chemical coatings. This protects against daily moisture and sweat, but please remove them before showering, swimming, or intense workouts.
Can I request a custom bead combination or specific wrist sizing?
Yes, we warmly welcome customized requests. Founder Lyra and our artisans are delighted to adjust bead counts or hand-craft bespoke pieces for you. Please email us at support@zenwoodart.com with your wrist measurement or custom ideas.
How long does order fulfillment and handcrafting take?
Because each ZenWoodArt piece is carefully hand-selected, strung, and quality-inspected, orders are prepared within 1 to 3 business days before being entrusted to our courier partners.
How long does shipping take, and how can I track my package?
Standard international shipping typically arrives within 7 to 15 business days. Once your parcel departs, an automated shipping confirmation email with your tracking number will be sent. You can track real-time milestones anytime directly on our Track Your Order page.
Do you ship worldwide?
Yes, we provide tracked shipping to the United States, Canada, the United Kingdom, the European Union, Australia, and select international destinations. Shipping rates and options are transparently displayed at checkout.
What is your return and satisfaction policy?
We want you to feel complete serenity with your purchase. We offer a 30-day return policy for unworn items in their original protective packaging. If you wish to initiate a return or exchange, please contact us at support@zenwoodart.com for simple step-by-step guidance.
How can I contact customer support?
Have questions about a bracelet, an order, or shipping? Feel free to reach out anytime. Email Lyra at support@zenwoodart.com or use the instant chat icon in the bottom right corner of our store. We typically respond within 24–48 hours.