Frequently Asked Questions
What materials are ZenWoodArt bracelets crafted from?
All our bracelets are handcrafted from 100% natural, sustainably sourced woods (including fragrant green sandalwood, aged agarwood, thuja, and rosewood) and authentic herbal seeds. We never use artificial synthetics, toxic varnishes, or chemical dyes.
Why do the wooden beads carry a gentle, natural fragrance?
Authentic woods like sandalwood and thuja naturally preserve their organic essential oils within dense wood fibers. This soothing botanical aroma is completely natural, subtly releasing warmth and peaceful energy as you wear and meditate with your beads.
How do I choose the correct wrist size for my bracelet?
Measure the circumference of your wrist snugly just above the wrist bone with a soft measuring tape. For a relaxed fit, add 1 cm (0.4 in). Our bracelets are hand-strung on premium high-elastic silicone cord, comfortably accommodating wrist sizes from 14 cm to 18 cm (5.5–7.1 in).
How should I care for and maintain my wooden beaded bracelet?
To preserve the natural wood grain and oils, keep your bracelet dry—remove it before showering, swimming, or vigorous exercise. Avoid exposure to alcohol, lotions, or harsh detergents. Gently polishing the beads with a clean, dry cotton cloth after daily wear will naturally cultivate a radiant, glossy patina (包浆) over time.
Can I request a custom bead combination or specific wrist sizing?
Yes, we warmly welcome customized requests. Founder Lyra and our artisans are delighted to adjust bead counts or hand-craft bespoke pieces for you. Please email us at support@zenwoodart.com with your wrist measurement or custom ideas.
How long does order fulfillment and handcrafting take?
Because each ZenWoodArt piece is carefully hand-selected, strung, and quality-inspected, orders are prepared within 1 to 3 business days before being entrusted to our courier partners.
How long does shipping take, and how can I track my package?
Standard international shipping typically arrives within 7 to 15 business days. Once your parcel departs, an automated shipping confirmation email with your tracking number will be sent. You can track real-time milestones anytime directly on our Track Your Order page.
Do you ship worldwide?
Yes, we provide tracked shipping to the United States, Canada, the United Kingdom, the European Union, Australia, and select international destinations. Shipping rates and options are transparently displayed at checkout.
What is your return and satisfaction policy?
We want you to feel complete serenity with your purchase. We offer a 30-day return policy for unworn items in their original protective packaging. If you wish to initiate a return or exchange, please contact us at support@zenwoodart.com for simple step-by-step guidance.
How can I contact customer support?
Have questions about a bracelet, an order, or shipping? Feel free to reach out anytime. Email Lyra at support@zenwoodart.com or use the instant chat icon in the bottom right corner of our store. We typically respond within 24–48 hours.